Refund policy
Return and refund policy
Last updated: September 30, 2026
All sales are final
Alagi does not offer refunds. We do not accept returns or exchanges for change of mind, a mistaken selection, or compatibility concerns that were disclosed on the product page. Please check the product description, connection type, supported devices, selected variant and quantity before placing your order.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, we will exchange it. To start an exchange:
- Contact us promptly after delivery at alagisupport@gmail.com or through our Contact page.
- Include your order number and clear photos of the problem. If the item was damaged in transit, include photos of the packaging too.
- Once we confirm the issue, we'll send you instructions for shipping the item back to us.
- When we receive the returned item, we'll send you a new one of the same product.
If a replacement for the same product isn't available, we'll contact you to discuss your options.
Cancelled or undelivered orders
If we cancel an order or item after you've paid, we'll refund the amount charged for that item and any related shipping charge to your original payment method. This could happen, for example, if the item is out of stock or the listing contained an error. If your order doesn't arrive, contact us and we'll work with the carrier to resolve it.
Bundle discounts
If an item from a discounted bundle is exchanged, the replacement is sent at no additional charge.
Your legal rights
This policy does not limit any rights you have under applicable law that cannot be waived or excluded.
Contact
Alagi, 775 Waterville Dr, Brentwood, CA 94513, United States
alagisupport@gmail.com